For each direct reservation booked via our online booking system, we charge a reservation or cancellation fee of EUR 157.00 (depending on the event) as booking security.
Something can always happen. However, it is a pity for everyone if someone does not come and the tour places remain empty, although others would have liked to have taken part. Please inform us in good time!
If you do not start a booked tour, cancellation fees will apply.
If you cancel the tour (cancellation by written declaration, e.g. via WhatsApp), cancellation fees in the amount of the reservation fee of EUR 157.00 will be charged.
Dear BOOK@FRIENDS® guest,
the following conditions become part of the contract concluded between you (hereinafter “customer”) and us (hereinafter: “agent”).
1. CONCLUSION OF THE RESERVATION CONTRACT / OBLIGATION FOR PASSENGERS
1.1. The following applies to all reservations:
a) The basis of the offer are the tour advertisements and the additional information of the partner of the agent for the respective tour, as they can be found on the website.
b) The pre-contractual information provided by the agent about the essential characteristics of the tours, the price and all additional costs, the payment methods, the number of participants and the cancellation costs are only not part of the contract if this is expressly agreed between the parties.
c) If price reductions are linked to age - for example child reductions/small children free of charge - the age of the child on the contractually agreed tour date is decisive. This age must be specified by the agent when making the reservation.
1.2. The following applies to reservations made in writing, by SMS, email or WhatsApp:
a) With the reservation (tour registration), the customer offers the agent the binding conclusion of the contract.
b) The contract is concluded upon receipt of the reservation confirmation by the agent. Upon or immediately after the conclusion of the contract, the agent will send the customer a corresponding reservation confirmation on a durable medium (which enables the customer to keep or save the declaration unchanged in such a way that it is accessible to him within a reasonable period of time, e.g. via WhatsApp, or E -Mail).
1.3. For reservations in electronic commerce (e.g. Internet), the following applies to the conclusion of the contract:
a) The online reservation process is explained to the customer in the corresponding application.
b) The customer has a corresponding correction option available to correct his entries, to delete or to reset the entire reservation form, the use of which is explained.
c) The contractual languages offered for the execution of the electronic reservation are indicated.
d) If the contract text is saved by the intermediary, the customer will be informed about this and about the possibility of later retrieval of the contract text.
e) By clicking on the button (the button) "Book with obligation to pay" or with a comparable wording, the customer offers the agent the conclusion of the contract in a binding manner.
f) The customer will immediately receive electronic confirmation of receipt of his tour registration. (acknowledgment of receipt).
g) The transmission of the tour registration by pressing the button does not justify the customer's claim to the conclusion of a contract.
h) The contract is concluded when the customer receives the tour confirmation from the agent, which is made on a permanent data medium. If the tour is confirmed immediately after pressing the "Book with obligation to pay" button by the corresponding direct display of the travel confirmation on the screen, the contract is concluded with the display of this travel confirmation. In this case, no interim notification of the receipt of the reservation is required in accordance with f) above , insofar as the customer is offered the option of saving the tour confirmation on a permanent data medium and printing it out. However, the binding nature of the contract does not depend on the customer actually using these options for saving or printing.
1.4. The organizer points out that according to the legal regulations for contracts according to § 651 a and § 651 c BGB, which were concluded in distance selling, there is no right of withdrawal.
2. TERMS OF PAYMENT AND DELIVERY OF TRAVEL DOCUMENTS
2.1. When making a reservation and paying via the online reservation system, the tour price is to be paid in full immediately on site to the local tour guide/tour operator. The customer is aware that reservations via the online booking system are associated with a reservation fee and are therefore more expensive than direct bookings without using the online booking system.
2.3. If the customer receives an invoice and confirmation directly from the intermediary, payments with a debt-discharging effect are to be made exclusively to the intermediary.
3. Performance Restrictions
3.1. Deviations of essential characteristics of services from the agreed content of the contract, which become necessary after the conclusion of the contract and were not brought about by the agent in bad faith, are permitted before the start of the tour, provided that the deviations are insignificant and do not affect the overall layout of the tour.
4. CANCELLATION BY THE CUSTOMER / TRAVEL CANCELLATION EXPENSES
4.1. The customer can withdraw from the contract at any time before the start of the tour. He is recommended to explain his withdrawal to the local tour guide / tour operator on a durable medium. The receipt of the declaration of withdrawal by the tour guide / tour operator on site is decisive.
4.2. If the customer withdraws from the contract or does not start the tour, the organizer does not lose the right to the reservation fee.
4.3. The agent claims the following flat-rate compensation for travel cancellation costs:
If you cancel the tour, cancellation fees equal to the reservation fee will apply.
If the cancellation is due to illness, a cancellation invoice will be issued for the customer's travel cancellation insurance.
4.4. The agent reserves the right, instead of the flat rates in 4.3. to demand a higher, individually calculated compensation, insofar as he can prove that he has incurred significantly higher expenses than the applicable flat rate. In this case, the organizer is obliged to specifically quantify and prove the compensation demanded.
5. CHANGES AT CUSTOMER REQUEST/CHANGES/AUTHORITY TO REPLACE
5.1. If the customer requests a rebooking after completing the reservation, this is possible once up to 22 days before the tour date if the desired changed service is available according to the organizer's program. Rebookings are changes to the tour date.
5.2. For rebookings within the meaning of 5.1. In addition to the changed tour price and any additional costs that can be proven by the change for the agent, a one-time processing fee of €30.00 is due, unless the rebooking is based on missing, insufficient or incorrect pre-contractual information in accordance with Art. 250 § 3 EGBGB compared to the traveler.
5.3. In accordance with § 651 e BGB, the customer can demand from the intermediary by timely notification on a permanent data carrier that a third party takes over the rights and obligations arising from the contract instead of him. Such a declaration is in any case timely if it reaches the agent 7 days before the start of the tour. Shall apply accordingly. The original and new tour participants are jointly and severally liable for the tour price and the additional costs arising from the change in the person of the tour participant in accordance with § 651 e BGB.
6. UNUSED SERVICES
If the customer accepts individual tour services for the contractual provision of which the local tour guides / tour organizers are willing and able and does not use for reasons attributable to the traveler, he is not entitled to a refund of the reservation fee
7. TERMINATION AND WITHDRAWAL BY THE ORGANIZER
7.1. The local tour guide / tour operator can terminate the contract without notice even after the start of the tour for good cause. An important reason exists in particular if the customer, despite a warning, is persistently disruptive or behaves in breach of contract to such an extent that further participation is no longer reasonable for the local tour guide / tour operator or the tour participants. This also applies if the customer does not adhere to factually justified information. A warning within the meaning of sentence 2 is not necessary if the customer disturbs the trip in a particularly rough way. This is particularly the case when committing criminal offenses against employees of the tour operator, against service providers or their employees and against other tour guests. In the event of termination of the tour, the organizer is still entitled to the price.
7.2. If the customer does not pay the tour price in whole or in part despite a reasonable grace period, the agent can withdraw from the contract and also demand compensation.
8. LIMITATION OF LIABILITY
8.1. The agent is not liable for disruptions in performance, personal injury or damage to property, in particular those in connection with services that are only mediated as third-party services.
9. PRIVACY
The customer's data is recorded, stored and processed using EDP in compliance with the applicable data protection laws. Customer data will only be passed on if this is necessary for the execution of the tour or due to mandatory legal regulations or official measures.
Status: 01.07.2024
