1.1. “Travel Talk” is a digital communication support service operated by Book@Friends FZ-LLC, providing travelers with assistance in overcoming language barriers in everyday travel situations.
1.2. Support is provided by staff members via the messaging service WhatsApp, through text messages or short WhatsApp calls.
1.3. The service is intended solely as communication assistance in simple language barrier situations, such as:
1.4. Travel Talk does not constitute a professional translation or interpreting service and does not replace a professional language mediator.
1.5. Book@Friends does not guarantee any specific outcome or resolution, but only the provision of communication assistance.
1.6. The service is designed solely to assist with communication between the user and local service providers (e.g., hotels, restaurants, taxi drivers, or other service providers).
1.7. Book@Friends does not act as an intermediary, contractual partner, or representative between the user and any local service provider.
1.8. Employees of Book@Friends act solely in a supporting capacity on behalf of the user and do not enter into binding agreements with third parties.
2.1. The service is provided within the service hours described in the respective product description.
2.2. Book@Friends aims to respond to incoming requests as quickly as possible. However, no guaranteed response time or immediate availability is owed.
2.3. In cases of high demand, technical issues, or requests outside the defined service hours, responses may be delayed or individual requests may not be processed.
2.4. Travel Talk is a digital support service, and continuous or uninterrupted availability cannot be guaranteed.
2.5. The functionality of the service depends on external providers, particularly:
Book@Friends assumes no liability for service interruptions or failures caused by these external providers.
3.1. The extent of service usage depends on the package purchased by the user.
3.2. Typical packages include the following usage models:
The exact scope of services is defined in the product description at the time of purchase.
3.3. Definition of a Support Contact
A support contact is defined as a single continuous request from the user regarding one specific issue, handled via WhatsApp chat or WhatsApp call.
Multiple messages within the same request are considered one contact, as long as they relate to the same issue.
3.4. WhatsApp calls are intended only for short communication assistance between the user and a third party on site.
3.5. Fair Use
The service is designed for short-term assistance with communication issues during travel.
Excessive or inappropriate use of the service, including but not limited to:
may result in restrictions under a Fair Use policy.
4.1. Use of the service requires:
4.2. All costs related to internet or mobile network usage are borne by the user.
4.3. Users must use the service only for its intended purpose and must treat staff members with respect.
4.4. In cases of misuse, including but not limited to:
Book@Friends reserves the right to immediately suspend access to the service without refund.
5.1. The service is available exclusively for the phone number registered at the time of purchase.
5.2. Sharing the service number or allowing use by unregistered third parties is not permitted.
5.3. Book@Friends reserves the right to not respond to requests from unregistered phone numbers.
5.4. If misuse or unauthorized sharing is suspected, Book@Friends may restrict or terminate access to the service.
6.1. Use of the communication assistance service is at the user’s own risk.
6.2. Book@Friends is not liable for misunderstandings or misinterpretations arising during language assistance unless caused by intentional misconduct or gross negligence.
6.3. Book@Friends assumes no liability for agreements, contracts, decisions, prices, or services made between the user and third parties based on the communication assistance provided.
6.4. The service does not replace professional advice, particularly in areas such as:
6.5. Travel Talk is not an emergency or rescue service. In medical or safety emergencies, users must contact local emergency services.
6.6. Communication with Third Parties
As part of the Travel Talk service, staff members may communicate with third parties (such as hotels, restaurants, taxi drivers, or other service providers) on behalf of the user.
This communication is conducted solely to assist with understanding between the user and the respective service provider.
Book@Friends does not become a contractual party to any agreement made between the user and the third-party service provider.
Any contracts or agreements are concluded exclusively between the user and the respective service provider.
Book@Friends assumes no responsibility or liability for the services, promises, prices, agreements, or actions of such third parties.
7.1. Communication takes place via the external service WhatsApp (Meta Platforms Inc.).
7.2. The user acknowledges and agrees that communication occurs through this service and that WhatsApp may process certain data.
7.3. Book@Friends processes personal data only for the purpose of providing the service and in accordance with the applicable Privacy Policy.
8.1. Communication between users and Book@Friends staff is considered confidential.
8.2. Publishing chat conversations, screenshots, or communication content on social media, review platforms, or other public channels is permitted only if no personal data, employee identities, or internal communications of Book@Friends are disclosed.
8.3. Book@Friends reserves the right to take action against publications that violate personal rights, data protection regulations, or the legitimate interests of the company or its employees.
9.1. The service duration depends on the package purchased (e.g., Short Trip Package or Annual Package).
9.2. Access to the service ends automatically upon expiration of the respective package unless a new package is purchased.
10.1. Travel Talk is a digital service.
10.2. The user expressly agrees that performance of the service begins immediately after purchase.
10.3. Once service delivery begins or access to the service is activated, the statutory right of withdrawal may expire, provided the user has expressly agreed to this.
11.1. By completing the booking, the user confirms that the service will be made available immediately.
11.2. Payments relate to the provision of the digital communication service, not to a guaranteed solution to any specific issue.
11.3. In the event of payment disputes or chargebacks, Book@Friends reserves the right to present all communication and booking records as evidence of the service provided.
If you want, I can also create a short “consumer-friendly summary version” of these terms (a plain English version for the website) that increases trust and conversion, while the full legal version remains in the background. This is something most digital travel services do.
